Riskcast Support
Get help with Riskcast construction software, submit a request, and connect with the right team for your question.
How we can help
Support for the work behind every project
Whether your team is setting up a construction workflow, entering information from the field, or reviewing project data, Riskcast support can help you find the right next step. Contact us with questions about using the platform, navigating your account, or understanding where to find the tools and information you need.
Visit the support portal
Start here for product help. Browse available guidance or open a support request about an account, feature, or workflow.
Open support portalEmail our team
Use email for general questions, help identifying the right contact, or a conversation that is not tied to a specific support request.
info@riskcast.comCall Riskcast
Call when talking through your question is the clearest way to get connected with the appropriate Riskcast team.
Call +1 (646) 481-7067What to include in your request
A focused description helps the team understand your construction workflow and investigate the question. When relevant, include:
- What you were trying to complete and what happened instead
- The project, report, page, or feature involved
- The steps that led to the question or issue
- The device and browser you were using
- A screenshot of the page or message, with sensitive information removed
Do not include passwords, payment details, or other sensitive credentials in a support request.
What happens after you reach out
The Riskcast team will review the context you provide and determine the best path for your question. Follow-up may include a request for clarification, additional steps to reproduce an issue, or guidance on the relevant part of the platform.
Keep related details in the same email or support request when possible. That gives the team one place to follow the conversation and understand what has already been tried.
Submit a support requestLooking for more Riskcast resources?
Explore articles, customer stories, and practical guidance for improving construction operations.
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